Support

Complaints & Refunds

We want learners to have a clear and fair experience. If something is not right, contact us and we will review it carefully.

Complaints

Send complaints to support@passtheory.nl with your name, account email and a clear explanation of the issue.

We aim to respond as quickly as possible and provide a practical solution where we can.

Refund requests are reviewed individually and depend on the product, access status and payment situation.

If access did not work due to a technical issue on our side, please contact us with screenshots or a short explanation.

Buying or using study material does not guarantee passing the official CBR exam.

Official exam bookings, exam rules and exam decisions are handled by CBR, not by passtheory.nl.